Review & Rating Policy

Reviews and ratings constitute the absolute foundation of organic trust on the Wayzyy platform. They allow guests to make highly informed booking decisions and empower hosts to build an uncompromised commercial reputation based on performance.

Wayzyy is committed to keeping all community feedback transparent, authentic, and symmetric. In strict compliance with Indian e-commerce mandates, we never manipulate, manufacture, or arbitrarily suppress ratings, and we never remove a review simply because a user objects to its critical text. This Policy forms an integral part of Wayzyy's master Terms of Service and Community Guidelines.

1. Who Can Leave a Review

To prevent manufactured ratings and spam, all review options on Wayzyy are strictly gated by actual, verified completed transactions:

• Guests: May leave an itemised review of a host and property only after a confirmed booking has cleared a successful check-in.
• Hosts: May leave a behavioural review of a guest only after the booking has reached a completed checkout.
• Cancelled Bookings: Neither party is permitted to leave a review or score for a reservation that was cancelled prior to physical check-in.
• Symmetric Allocation: Each confirmed stay generates exactly one immutable review opportunity per side (one guest review and one host review per stay).

2. The Double-Blind Review Window

Both guests and hosts possess a strict 14-day window following checkout to submit their respective review and category scores. Upon the expiration of this 14-day timeline, the review option for that booking transaction closes permanently.

Wayzyy operates an automated double-blind review system. Neither party can view the other's submitted review until both parties have completed their submissions, or until the 14-day window expires — whichever occurs first. This framework completely eliminates retaliatory review behaviours, ensuring that both hosts and guests can log honest, transparent feedback without fear of external influence or transactional pressure.

3. The Multi-Category Rating Architecture

3.1 Guest Rating of Host and Property — Guests evaluate their stay experience across six distinct operational parameters, each scored independently from 1 to 5 stars:

• Cleanliness: The physical sanitisation, hygiene, and maintenance status of the property upon arrival.
• Accuracy: The factual alignment between the physical property and the Platform listing description, photography, and stated amenities.
• Check-in: The operational speed, accessibility, and ease of the check-in process.
• Communication: The professional responsiveness and helpfulness of the host before and during the stay.
• Location: The precise accuracy, safety profiling, and accessibility of the property's real-world location pin.
• Value: Whether the overall utility, comfort, and hospitality matched the financial price paid at checkout.

The property's master rating is automatically computed as an unweighted average of these six category scores and displayed prominently across all search indexes.

3.2 Host Rating of Guest — Hosts evaluate guest behaviour across three specific compliance parameters scored from 1 to 5 stars: Cleanliness (how well the guest maintained basic hygiene and condition of the premises), Communication (responsiveness, clarity, and courtesy of the guest), and House Rules (the guest's adherence to the property's disclosed house guidelines, guest caps, and curfews).

3.3 Rating Display Restrictions — Property Master Score is displayed publicly on listing cards, search results, and the property's primary details page. Guest Behavioural Score is displayed exclusively to hosts when reviewing an inbound, non-instant booking request. A minimum of 3 completed reviews is mandatory before a property's numerical rating is displayed; listings below this volume are marked transparently as "New".

4. Review Content Standards

4.1 Permitted Content — A constructive review must be based on first-hand experience, contain objective and specific factual details, remain ecosystem-relevant (focused on the hospitality, property, or hosting behaviour), and be drafted with appropriate decorum.

4.2 Prohibited Review Content & Extortion Vectors — Wayzyy will instantly delete content that contains:

• Review Extortion and Coercion: Any attempt to use the review system as a financial threat or tool for leverage, including a guest threatening a negative review to extract unapproved refunds, or a host withholding a positive review to coerce a waiver on a valid damage claim.
• Commercial Manipulation: Reviews written in exchange for direct cash payments, future booking discounts, platform credits, or off-platform incentives.
• Statutory Identity Violations: Text containing profane, derogatory, or biased slurs touching on caste, religion, gender, or state of origin.
• Malicious Defamation: Knowingly false, inaccurate, or slanderous factual assertions targeting an individual or registered entity.
• Privacy Breaches: The unauthorised publication of private phone strings, personal email addresses, or un-pixelated personal photography.

5. Wayzyy's Core Review Management Principles

In absolute compliance with the Consumer Protection (E-Commerce) Rules, 2020, Wayzyy guarantees complete neutrality over user reviews:

• Zero Content Modification: Wayzyy entirely rejects editorial manipulation. We never rewrite, edit, or partially redact words within a review. An entry is either approved in its complete original form or entirely purged if it breaks policy guidelines.
• Symmetric Neutrality: Wayzyy will never remove a critical review simply because a host objects to its contents or claims it is commercially damaging.
• Anti-Bribery Frameworks: Wayzyy completely prohibits any commercial settlement, platform fee payment, or advertising adjustment in exchange for removing or inflating an authentic review.

6. Public Response Integration

6.1 Host Responses to Guest Reviews — Hosts retain the right to submit a public, single-level text response to any guest review within 14 days of its publication. The response renders directly below the traveller's feedback on the property page. Responses must comply strictly with the content standards of Section 4.2.

6.2 Guest Responses to Host Reviews — Guests may post a public response to a host's behavioural review within 14 days of publication. This response renders on the guest's trust profile and is visible to future hosts evaluating their booking requests.

7. Review Disputes, Moderation & Removal Requests

Wayzyy will authorise the removal of a review only if definitive data proves that the entry did not derive from an authorised user who successfully executed a check-in at that property, directly violates the specific content prohibitions outlined in Section 4.2 (such as proven review extortion or containing private contact information), is verified by system logs to be part of a coordinated, inorganic, fake review campaign, or is subject to an explicit, valid enforcement order issued by a court of competent jurisdiction in India.

To request a review audit, click the built-in "Report Review" asset or send an analysis request directly to support@wayzyy.com. In strict compliance with the IT (Intermediary Guidelines) Rules, 2021, any content report touching on defamation, safety, or privacy will be acknowledged within 48 hours and settled transparently within the statutory timelines.

8. Impact of Ratings on Search and Platform Access

8.1 Organic Search Placement Logic — Wayzyy's search recommendation engine uses property ratings as a primary metric for organic search ranking. Wayzyy completely prohibits the sale of search placement rankings; indexing metrics are driven strictly by rating health, review count volumes, host response times, and booking completion rates.

8.2 System Sanctions for Low Ratings (minimum threshold: 5 reviews):

• 4.0 Stars and Above: Flawless Standing; standard operational search performance.
• 3.0 to 3.9 Stars: Automated System Warning issued to host; listing experiences an automatic drop in organic search placement.
• Below 3.0 Stars: Immediate Listing Suspension. The property is deactivated from active search results pending a mandatory compliance review.
• Persistent Low Default: Permanent deactivation and removal of the host listing from the Wayzyy marketplace network.

9. The Wayzyy Verified Badge

The Wayzyy Verified Badge is an exclusive, objective documentation and compliance mark awarded to property listings that successfully pass our regulatory screening framework. It confirms that Wayzyy's digital systems have successfully verified the host's identity, confirmed the property's state tourism board registration number, cross-checked listing metadata against automated geotags, and logged the host's safety data.

Qualifying parameters to earn the badge: host identity verified via encrypted KYC channels, valid state tourism department registration confirmed, documented proof of property ownership or authorised leasing tenancy verified, listing photos matching automated location data, and host declaration confirming active deployment of baseline safety gear (smoke detectors, fire extinguishers, first aid kit).

The badge will be instantly stripped if the underlying state tourism board registration number expires or is flagged as invalid, confirmed guest reviews establish that the property's physical features materially deviate from the listing description, or Wayzyy discovers any document submitted during onboarding was fraudulent or expired. Effective Date: 25 June 2026.