Discrimination & Inclusion Policy

Wayzyy believes that every individual deserves to feel completely welcome, respected, and safe — regardless of their background, identity, or community profile. This Discrimination & Inclusion Policy ("Policy") establishes our absolute commitment to building a transparent, progressive, and genuinely inclusive accommodation marketplace across the Republic of India.

This Policy applies universally to all users of the Wayzyy platform — including guests, property hosts, and event organisers — and governs 100% of interactions across the Platform, including booking requests, listing configurations, instant messaging, user reviews, and profile metadata. This Policy forms an inseparable element of Wayzyy's master Terms of Service and Community Guidelines.

Discrimination of any kind constitutes a material breach of your platform contract. Wayzyy implements zero-tolerance monitoring for identity-based exclusion, and verified violations will result in the immediate, permanent termination of platform access.

1. Our Commitment

Wayzyy explicitly commits to:

• Enforcing this Policy consistently, uniformly, and without exception across all states and booking categories.
• Investigating every formal discrimination complaint with absolute priority, neutrality, and diligence.
• Executing immediate, permanent platform exclusions against any user validated to have engaged in discriminatory conduct.
• Auditing our search recommendation algorithms, profile displays, and user interfaces to identify and neutralise any implicit or structural barriers to inclusion.

2. Protected Characteristics Under Indian Law

Direct or indirect discrimination based on any of the following personal traits is strictly prohibited on Wayzyy. These categories are protected under this Policy and align with the fundamental guarantees of the Constitution of India:

• Religion: Hindu, Muslim, Christian, Sikh, Buddhist, Jain, Jewish, Parsi, any other community faith, or a complete lack of faith.
• Caste: Scheduled Caste (SC), Scheduled Tribe (ST), Other Backward Classes (OBC), or any localised caste or sub-caste alignment.
• Gender & Identity: Male, female, transgender, non-binary, or any legally recognised gender identity expression.
• Sexual Orientation: Heterosexual, homosexual, bisexual, or any personal orientation.
• Geographic & Linguistic Origin: Indian state of origin, regional identity, permanent address, native dialect, or language group.
• Disability: Physical, mental, neurodivergent, sensory, or intellectual impairment under central disability laws.
• Marital & Relationship Status: Single individuals, married couples, divorced persons, widowed individuals, or unmarried cohabiting couples.
• Age: Subject strictly to Wayzyy's mandatory platform safety threshold of 18 years or older for account registration.
• Dietary Choices: Vegetarian, non-vegetarian, vegan, Jain dietary restrictions, or any personal consumption preference.
• Political or Ideological Affiliation: Party alignment, political views, or shared ideological frameworks.

3. Defining Direct and Indirect Discrimination

3.1 By Property Hosts — A host violates this Policy if they execute any of the following actions based on a protected characteristic:

• Refusing, ignoring, or declining a guest's booking request.
• Aborting or cancelling a confirmed reservation after discovering a guest's religious background, caste, relationship status, or state of origin.
• Inserting exclusionary restrictions into listing titles, descriptions, house rules, or messaging logs (e.g., stating that specific communities, dietary profiles, or unmarried couples are not permitted).
• Providing an inferior standard of utility, cleanliness, service, or hospitality to an onboarded guest.
• Utilising derogatory, profane, or biased language within the Platform's messaging interface.

3.2 By Guests — A guest violates this Policy if they:

• Deploy biased, derogatory, or discriminatory language toward a host or their property staff within chat channels.
• Submit platform reviews containing explicit slurs, defamatory community stereotypes, or identity-focused insults.
• Harass, threaten, or target a host or property caretaker on or off the Platform.

3.3 Indirect and Structural Discrimination — Discrimination does not require explicit text to constitute a violation. Indirect discrimination occurs when an operational rule, house policy, or platform practice disproportionately disadvantages a protected class without a compelling legal or physical safety justification. Any house rule configured to systematically filter out specific demographics under the guise of general preference will be treated as a direct violation of this Policy.

4. Legitimate Operational Preferences (Non-Discrimination)

The following actions represent valid property management parameters and do not constitute discrimination under this Policy, provided they are applied uniformly to all users:

• Enforcing Wayzyy's mandatory platform limit requiring all booking principals to be 18 years of age or older.
• Enforcing guest capacity boundaries based strictly on the property's registered occupancy licence from the local tourism department.
• Implementing blanket prohibitions against smoking, loud events, commercial parties, or pets inside the property.
• Declining a reservation request based strictly on a user's verified negative platform review history or documented history of property damage.
• Configuring house rules focused on actual structural maintenance, electrical thresholds, or fire safety rules.

5. Essential India-Specific Operational Safeguards

5.1 Zero-Tolerance Caste Discrimination — Caste-based exclusion is a structural violation of human dignity and a severe criminal offense under the Protection of Civil Rights Act, 1955 and the Scheduled Castes and Scheduled Tribes (Prevention of Atrocities) Act, 1989. Any verified instance of a host refusing service, using caste-focused slurs, or providing inferior utility based on caste will result in an immediate, permanent platform ban on the first offense, and the verified data trail will be routed directly to law enforcement under the Bharatiya Nyaya Sanhita (BNS), 2023.

5.2 Equal Freedom of Religion — No guest may be denied accommodation based on their faith. House rules, host messaging, or pre-booking queries must never use religious background as a filter for acceptance.

5.3 Categorical Protection for Unmarried Couples — Wayzyy explicitly prohibits hosts from refusing a booking request or cancelling an active reservation based on the marital status of the guests. Consenting adult guests holding valid, verified identity profiles are legally entitled to equal access across all listings.

5.4 Clear Dietary Separation Boundaries — Hosts cannot deny an accommodation request based on a guest's dietary track (vegetarian, non-vegetarian, or vegan). Hosts retain the valid right to structure clear house rules regarding food preparation operations inside their kitchen — such as prohibiting the cooking of non-vegetarian food on the premises — but cannot use the guest's personal consumption choices as a basis to reject their stay.

5.5 Protection Against Regional or Linguistic Profiling — Wayzyy strictly outlaws any discrimination based on a guest's state of origin, hometown, native dialect, or language profile. Hosts must provide equal access to travellers from all regions of India.

6. Monitoring, Investigation Protocols & Enforcement

6.1 DPDP-Compliant Investigation Audits — In accordance with the Digital Personal Data Protection (DPDP) Act, 2023, users acknowledge that when a discrimination complaint is filed, Wayzyy's compliance desk is legally authorised to process, audit, and evaluate chat records, listing text history, profile identities, and historical metrics to fulfil our intermediary due diligence mandates and enforce platform safety rules.

6.2 The Enforcement Matrix:

• Caste, Religious, or Core Identity Discrimination: Immediate, permanent termination of the user profile across our entire marketplace on the first offense, followed by an immediate referral to law enforcement where mandated by law.
• Other Behavioural Bias or Infractions: A high-level operational audit triggering immediate temporary suspension of the host's listings. Any repeat or un-remedied behaviour will result in a permanent platform ban.
• Impacted Guest Remedy: Where a guest has been subjected to a verified discriminatory cancellation or refusal, Wayzyy will process an immediate 100% refund of all booking balances and guest fees, bypassing standard host cancellation timelines. Our support desk will prioritise assisting the guest in finding an equivalent, safe alternative listing.

7. Centralized Confidential Reporting Channels

If you encounter or witness discriminatory behaviour, report it instantly via:

• Activating the built-in "Report" indicator directly within the property interface, chat logs, or user dashboard views.
• Submitting a comprehensive log — including relevant screenshots, booking numbers, and chat exports — directly to: support@wayzyy.com.

Wayzyy manages all discrimination investigations under strict parameters of data segregation. The identity of the reporting user will never be revealed to the target of the investigation.

For situations involving active physical danger, users must immediately contact emergency services (Police: 100, Fire: 101, Ambulance: 108) before reporting to the Platform. Effective Date: 25 June 2026.