Damage & Security Policy

This Damage & Security Policy ("Policy") sets out the rights, obligations, and liabilities of hosts and guests on the Wayzyy platform in relation to property damage, safety protocols, and security interventions during a stay.

By executing a booking transaction or publishing a listing on the Platform, you explicitly agree to be bound by this Policy. This Policy forms an integral part of Wayzyy's overall Terms of Service and must be read alongside the Guest Terms of Service, Host Terms of Service, Cancellation Policy, and Community Guidelines.

Wayzyy operates strictly as an online marketplace intermediary. We do not own, manage, lease, or physically operate any property listed on the Platform, nor do we function as an insurance provider.

1. Wayzyy's Approach to Damage and Security

Our role in managing property damage and security incidents is defined by the following parameters:

• Evidence-Based Frameworks: Providing a structured, highly transparent, and neutral damage evaluation architecture for hosts.
• Traceable Accountability: Ensuring that every user profile is backed by robust government-grade identity verification, anchoring all civil liabilities to verified individuals.
• Depreciated Valuation Mediation: Mediating disputes between hosts and guests using objective photographic timelines and statutory depreciation models.
• Safe Community Maintenance: Enforcing zero-tolerance protocols for safety and surveillance violations to preserve ecosystem integrity.

2. Guest Liability for Damage

2.1 General Liability — Guests are required to maintain and leave the booked property and its contents in the exact state of cleanliness and utility in which it was delivered at check-in. By completing identity verification, the guest acknowledges and accepts absolute civil and legal liability for any material damage, operational loss, unapproved structural alteration, or permanent destruction caused to the property during the booking hours — whether caused directly by the guest, members of their invited party, or any third party they permit onto the premises.

2.2 What Counts as Material Damage:

• Physical cracks, breaks, or structural damage to furniture, doors, walls, glass fixtures, or built-in appliances.
• Permanent staining, cigarette burns, tearing, or deep soiling of carpets, curtains, mattresses, cushions, and linen.
• Mechanical or electronic failure of appliances (TV, AC, refrigerator, water heaters) caused by improper usage, negligence, or physical impact.
• Unauthorised removal or theft of any inventory item belonging to the host.
• Deep-cleaning or specialised restoration costs required due to violations of platform house rules (such as unauthorised indoor smoking or unapproved pets).

2.3 Explicitly Excluded from Damage Claims:

• Normal Wear and Tear: Gradual, expected degradation from reasonable day-to-day use (e.g., minor scuffs on floor mats, standard light bulb expiration).
• Pre-existing Damage: Structural anomalies or cosmetic flaws present at the property prior to the guest's check-in timestamp.
• Uninventoried Assets: Items not logged or documented in the host's active property inventory prior to the stay.

3. Host Responsibilities Before and After Stays

To qualify for damage mediation, hosts must satisfy the following guidelines:

• Pre-Stay Documentation: Conduct a thorough walkthrough inspection immediately prior to guest arrival and take high-resolution, dated photographs establishing the baseline condition of all assets.
• Inventory Readiness: Maintain an up-to-date, itemised internal inventory of all high-value assets, backed by digital scans of original purchase invoices.
• Immediate Post-Stay Walkthrough: Complete a detailed walkthrough inspection immediately upon guest checkout.
• Checkout Photographic Evidence: Capture clear, high-resolution, timestamped photographs of any discovered damage at the exact hour of checkout before any cleaning or repairs begin.

4. The Evidence-Led Damage Claim Process

4.1 Strict 24-Hour Reporting Window — Hosts must formally log a damage claim on the Wayzyy dashboard within 24 hours of the guest's confirmed checkout time. Claims initiated after the expiration of this window are structurally barred and will not be reviewed.

4.2 Mandatory Evidence Required — A damage claim will be instantly dismissed unless the host uploads all three of the following components together within the reporting window:

• Proof of Value: The original purchase invoice showing the item name, exact purchase cost, and date of purchase. If unavailable, a verified bank or credit card statement coupled with an official market replacement quotation from a licensed supplier.
• Photographic Timeline: Clear, high-resolution, timestamped photographs of the damaged item captured within 24 hours of checkout.
• Itemised Assessment: A detailed written statement for each claimed item, specifying the nature of the destruction and an estimated repair or replacement cost.

4.3 The Legal Depreciation Framework — Wayzyy applies automated depreciation models based on standard Indian Income Tax Act guidelines:

• Electronics & Smart Appliances (TV, AC, Washing Machines, Fridges): 15% per annum.
• Core Furniture Pieces (Beds, Sofas, Dining Tables, Wardrobes): 10% per annum.
• Structural Fixtures (Doors, Windows, Flooring Tiles, Sanitary Fittings): 5% per annum.
• Linen, Curtains, Soft Furnishings (Bedding, Drapes, Mattresses): 20% per annum.
• Consumable Crockery & Glassware: 0% — evaluated at current market replacement cost.
• Assets Under 3 Months Old: 0% — calculated at 100% of the verified invoice price.

4.4 Guest Counter-Evidence and Response Loop — Upon the formal logging of a compliant claim, the Platform issues an immediate notification to the guest, opening a strict 12-hour response window. The guest possesses the legal right to accept the depreciated calculation, dispute the claim by uploading check-in photographs proving pre-existing damage, or dispute the valuation by providing market quotes proving the host's replacement cost is artificially inflated. If the guest fails to engage within the 12-hour window, Wayzyy will conclude its review using the host's verified evidence alone.

4.5 Neutral Platform Mediation Review — Wayzyy will review the combined evidence pool and issue a final, binding platform decision within 48 hours of the guest response window closing. Our role is strictly limited to fair, documented mediation based on verified data.

4.6 Formal Mediation Claim Outcomes:

• Claim Fully Approved: Guest is officially invoiced for the depreciated value. Clearance is required within 7 days.
• Claim Partially Approved: Invoice is generated only for the verified, depreciated portions supported by evidence.
• Claim Dismissed (Insufficient Evidence): Dismissed due to missing invoices, unverified timestamps, or lack of structural proof.
• Claim Dismissed (Pre-existing Flaw): Guest's check-in photos conclusively prove the flaw existed prior to their check-in.

5. Invoice Issuance, Collection & Legal Assistance Protocols

5.1 Damage Invoice Transparency — Where a damage claim is approved, Wayzyy generates an official digital damage invoice to the guest itemising the original asset cost, the depreciation percentage applied, and the net payable amount. This invoice must be cleared via the platform checkout within 7 days of generation.

5.2 Escalation Matrix for Non-Payment — If a valid damage invoice remains unpaid past 7 days:

• Stage 1 — Platform Sanctions (Days 1–7): Immediate suspension of the guest's account across the entire marketplace ecosystem. All future reservations are blocked. Daily automated recovery alerts are activated. A permanent non-payment default marker is embedded into the user's internal platform trust profile.
• Stage 2 — Automated Pre-Litigation Warning (Days 8–15): Wayzyy issues a final structural warning notice to the defaulting guest via registered email and SMS, detailing that continued non-compliance will result in immediate forfeiture of contract privacy protections.
• Stage 3 — Host Legal Assistance & Evidentiary Transfer (Day 16+): Wayzyy compiles and delivers a certified "Wayzyy Evidentiary Dossier" to the host or their designated legal counsel, containing the contract-breach audit trail, timestamped photographic logs, automated depreciation receipts, and the necessary verified identity reference markers required to file an accelerated Civil Summary Suit under Order XXXVII of the Code of Civil Procedure, 1908, or issue a formal legal demand notice under the Indian Contract Act, 1872.

6. Independent Property Insurance Mandate

The damage mediation and legal data compilation provided by Wayzyy is a trust facilitation service and does not substitute for, mimic, or provide property insurance. Hosts are strictly mandated to secure and maintain independent, valid commercial property and fire insurance policies that explicitly permit short-term vacation rental operations.

7. Safety, Surveillance & Security Standards

7.1 Mandatory Host Safety Thresholds — Hosts must equip and maintain every listed property with the following baseline safety gear:

• Operational, battery-tested smoke detectors across all primary sleeping zones.
• Minimum of one functional, unexpired fire extinguisher in an accessible common area.
• A fully stocked, unexpired medical first aid kit.
• Heavy-duty, secure door locks and window latches on all entry and perimeter points.
• A clearly visible emergency contact card displaying the host's number, caretaker details, and local emergency response codes.

7.2 Strict Surveillance Restrictions & Privacy Zones — Hosts must explicitly disclose the presence and exact placement of all outdoor security cameras or decibel monitoring devices prior to a guest booking. Cameras, recording devices, or surveillance equipment of any kind are strictly prohibited inside any indoor zone of the property, including living rooms, kitchens, bedrooms, corridors, and bathrooms. Any discovery of an undisclosed or indoor surveillance device will result in immediate, permanent termination of the host's account, forfeiture of all pending payouts, and immediate referral to law enforcement under applicable sections of the IT Act, 2000.

8. Limitation of Wayzyy's Liability

Wayzyy functions strictly as an e-commerce intermediary platform. To the maximum extent permitted under applicable Indian law, Wayzyy's total cumulative liability for any property damage, financial loss, or personal injury occurring at a listed property is strictly capped at the net platform service fees collected by Wayzyy for that specific booking transaction.

For all data inputs, evidence uploads, and structural policy inquiries, connect with our centralised team directly: support@wayzyy.com. Effective Date: 25 June 2026.