Community Guidelines

Wayzyy is built entirely on a foundation of structural trust. Every host who lists a property, every guest who books a stay, and every organiser who coordinates a social gathering is an integral member of a shared ecosystem. These Community Guidelines ("Guidelines") establish the mandatory standards of conduct we require from every participant.

These Guidelines govern all users of the Wayzyy platform — hosts, guests, and event organisers — across all interactions, both digital and physical, that arise from or relate to a Platform listing or reservation. These Guidelines form an inseparable element of Wayzyy's master Terms of Service and must be read alongside the Guest Terms of Service, Host Terms of Service, Cancellation Policy, and Damage & Security Policy.

Material breach of these Guidelines will result in targeted administrative sanctions, including instant listing deactivation, temporary profile suspension, or permanent, irreversible removal from the Platform.

1. Our Core Marketplace Principles

Every transaction, communication, and interaction on Wayzyy is anchored to five non-negotiable pillars:

• Safety First: Prioritising the uncompromised physical, psychological, and emotional safety of all community members.
• Absolute Honesty: Mandating verifiable accuracy across all listings, user profiles, transactional communications, and review systems.
• Unconditional Respect: Guaranteeing equal dignity to every individual, completely free from discrimination, bias, or harassment.
• Traceable Accountability: Anchoring user actions directly to verified government-grade identity tokens to eliminate anonymous bad actors.
• Transaction Transparency: Routing 100% of booking queries, escrow collections, and payouts through the Platform's encrypted infrastructure.

2. General Behavioral Codes for All Users

2.1 Verifiable Honesty — All profile bio entries, identity inputs, listing details, and messaging logs must be fully accurate and free of deceptive spin. Users are strictly prohibited from misrepresenting property boundaries, utility specifications, pricing models, or booking intents. Wayzyy enforces a zero-tolerance policy against paid, manufactured, or retaliatory review manipulation.

2.2 Civil Interpersonal Conduct — Users must treat all hosts, guests, neighbours, and Wayzyy team members with absolute courtesy. The use of defamatory, profane, abusive, or explicitly discriminatory language within the in-app chat system is strictly prohibited. Wayzyy prohibits any form of stalking, digital tracking, targeted intimidation, or extra-platform harassment connected to a booking.

2.3 Strict Intermediary Infrastructure Adherence — All financial liabilities and clearances must be executed exclusively through the Platform's checkout. Users must never suggest, request, or accept direct off-platform transfers — such as cash handovers, direct bank deposits, or personal UPI transactions. Off-platform transaction leakage directly removes your booking from Wayzyy's mediation buffers, cancellation protections, and damage recovery frameworks.

2.4 Privacy & Data Protection — Users must treat all personal information obtained via a booking as confidential. Sharing, exporting, or publishing another user's identity details, contact coordinates, or property locations to third parties without explicit written consent is a direct violation of platform guidelines. Capturing secret, unapproved photographic or video records of other users or private property zones without clear, affirmative consent is completely barred.

2.5 Compliance with the Rule of Law — All active operations, listings, and guest behaviours linked to a Platform booking must remain fully compliant with the central and state laws of India. The Platform must never be utilised to host, store, advertise, or execute illegal or prohibited activities.

3. Dedicated Operational Codes for Property Hosts

3.1 Listing Integrity and Calendar Hygiene — Every listing must provide an honest mirror of the underlying asset. Structural photos, amenities, location pins, and house rules must accurately reflect reality. Hosts must never publish a unit without clear, verified property ownership or formal leasing authorisation allowing short-term rentals. Creating duplicate listings to game the Platform's search algorithms is strictly prohibited. Availability calendars must be maintained with absolute precision to eliminate double-booking rejections.

3.2 Inclusive Guest Relations — Hosts must extend equal hospitality to all travellers. Wayzyy strictly prohibits any refusal of service, explicit cancellation, or conditional booking based on a guest's religion, caste, gender, marital configuration, dietary choices, or physical disabilities. Property walkthroughs or host entries during an active guest reservation are completely barred unless explicit advance notice is delivered and consent is granted, or in the case of a verified life-threatening emergency.

3.3 Strict Surveillance Constraints — The presence, orientation, and data logging capacity of all outdoor security cameras or ambient decibel tracking devices must be clearly declared in the listing description before a guest completes checkout. Surveillance equipment, recording devices, or smart monitors are completely prohibited inside any indoor boundary of the property, including bedrooms, living areas, hallways, kitchens, or bathrooms.

3.4 Operational Cancellation Mandates — Hosts are structurally barred from cancelling confirmed reservations except under verified, documented force majeure events. Speculative or revenue-gaming host cancellations disrupt traveller security and harm platform integrity. See the Cancellation Policy for applicable sanctions.

4. Dedicated Operational Codes for Guests

4.1 Preservation of Property Assets — Guests must maintain the property and its underlying fixtures with appropriate care, returning the unit in the exact state of utility in which it was received. Guests are strictly bound by the host's documented house rules, maximum occupancy limitations, and pet allowance configurations.

4.2 Neighbourhood Integration and Noise Curfews — Guests must behave as considerate temporary residents, keeping noise levels low. The use of external amplifiers or professional sound systems is strictly prohibited. A non-negotiable noise curfew is enforced across all residential zones past 10:00 PM. Outdoor music playback past this hour is structurally barred. Guests are prohibited from organising unapproved parties or crowd gatherings unless the listing is explicitly designated as a compliant event venue.

4.3 Contractual Accountability — Booking metrics — including total guest headcounts, check-in dates, and intent of occupancy — must be reported with complete accuracy. By completing identity verification, the guest establishes an un-deniable identity reference under the Information Technology Act, 2000, accepting direct civil liability for any property damage or contractual defaults during the stay.

5. Zero-Tolerance Infractions & Immediate Platform Sanctions

Verification of any behavioural infraction under this category triggers immediate, permanent account termination without administrative warning or right of appeal. Serious breaches are routed directly to central and state enforcement authorities:

• Physical violence, assault, or explicit threats directed at any user → Permanent Ban + Police Report under BNS, 2023.
• Sexual harassment, non-consensual tracking, or physical battery → Permanent Ban + Police Report under BNS, 2023.
• Undisclosed or hidden surveillance cameras inside private indoor property zones → Permanent Ban + Prosecution under IT Act, 2000.
• Explicit discrimination based on caste, religion, or community metrics → Permanent Ban + Permanent Marketplace Deactivation.
• Identity fraud, manufacturing duplicate profiles, or publishing fake listings → Permanent Ban + Legal Action under BNS, 2023 and IT Act, 2000.
• Facilitating or fulfilling unlawful commercial operations on premises → Permanent Ban + Direct Police Report under applicable state laws.
• Child exploitation, endangerment, or mandatory protection breaches → Permanent Ban + Mandatory Report under central child protection frameworks.

6. Behavioural Monitoring, Data Tracking & Enforcement

6.1 Consent-Led Compliance Analytics — In compliance with the DPDP Act, 2023, the user explicitly acknowledges and grants affirmative consent for Wayzyy to log, track, process, and evaluate their behavioural history, platform interaction logs, community reports, and default metrics to identify risk profiles and execute enforcement protocols.

6.2 Escalation Matrix for Infractions:

• Written Warning: A formal compliance notice pinned to the user's registry, serving as a tracking marker for recurring defaults.
• Listing Suppression: Temporary removal of a host's properties from the live search recommendation indexes during an active trust audit.
• Profile Suspension: Temporary block on a user's ability to book or host while an internal investigation is actively pursued.
• Permanent Marketplace Ban: Complete, irreversible termination of all user profiles and active credentials across the Wayzyy network.

6.3 Administrative Review Processes — If a user maintains that an administrative sanction was executed due to a data error or mistaken profiling, they hold the right to file an appeal within 14 days by submitting comprehensive evidentiary logs directly to support@wayzyy.com. Wayzyy will evaluate the appeal within 7 business days. This review path is strictly unavailable for confirmed Zero-Tolerance infractions under Section 5.

7. Centralized Reporting Protocols

Community members can flag active violations via the following channels:

• Click the built-in "Report" button directly within the chat logs, property cards, or user profile views.
• Route comprehensive evidentiary photos, screenshots, and logs to: support@wayzyy.com.

All reports are managed under strict parameters of privacy and data silo segregation. Wayzyy will never reveal the identity of a reporting user to the target of the investigation.

For situations involving active physical danger, personal medical issues, or fire hazards, users must connect with statutory public emergency frameworks immediately (Police: 100, Fire: 101, Ambulance: 108) before reporting the event to the Platform. Effective Date: 25 June 2026.