Guest Terms of Service

Welcome to Wayzyy. These Guest Terms of Service ("Terms") form a legally binding agreement between you ("Guest") and Wayzyy Technologies Private Limited ("Wayzyy", "we", "us", or "our") governing your access to and use of the Wayzyy platform, including our website and mobile application (collectively, the "Platform").

By creating an account, browsing listings, or making a booking, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, please do not use the Platform.

1. Who We Are

Wayzyy is an online marketplace that connects guests seeking short-term accommodation with registered property hosts across India. Wayzyy does not own, operate, manage, or control any property listed on the Platform. We are the facilitator of the booking transaction, not a party to the agreement between you and the host.

Wayzyy is incorporated as Wayzyy Technologies Private Limited under the Companies Act, 2013 (CIN: U63112UW2026PTC255280).

2. Eligibility

To use the Platform as a Guest, you must:

• Be at least 18 years of age
• Have a valid Aadhaar number for identity verification
• Provide accurate and complete registration information
• Have a valid Indian phone number and email address
• Have the legal capacity to enter into a binding agreement under Indian law

3. Account Registration and Verification

3.1 Creating Your Account

You must register for a Wayzyy account to make bookings. You agree to provide truthful, accurate, and current information during registration and to keep your account information updated at all times.

3.2 Aadhaar-Based Identity Verification

Wayzyy requires Aadhaar-based KYC verification for all guests prior to their first booking. This verification is conducted through authorised KYC partners in compliance with UIDAI guidelines and the DPDP Act, 2023. Your Aadhaar data is used solely for identity verification and is not stored on Wayzyy servers beyond what is legally permitted.

3.3 Account Security

You are responsible for maintaining the confidentiality of your login credentials. You must immediately notify us at hello@wayzyy.com if you suspect any unauthorised access to your account.

4. Searching and Booking

4.1 Listings

All listings on Wayzyy are provided by registered hosts. Wayzyy verifies host identity and registration status but cannot independently verify every detail of a listing. It is your responsibility to review the listing carefully, including house rules, amenities, and location, before booking.

4.2 Booking Request

A booking is confirmed only when you receive a booking confirmation from Wayzyy. Submitting a booking request does not guarantee availability. Once confirmed, a binding agreement is formed between you and the host, with Wayzyy facilitating the transaction.

4.3 Accurate Guest Information

You must provide accurate information when booking, including the correct number of guests, intended dates, and any special requirements. Misrepresenting this information may result in cancellation without refund and suspension of your account.

5. Payments

5.1 Total Price

The total price displayed at checkout includes the nightly rate set by the host and a guest service fee charged by Wayzyy. All prices are displayed in Indian Rupees (INR) and are inclusive of applicable taxes.

5.2 Payment Processing

Payments are processed securely through our authorised payment gateway partner. Wayzyy accepts UPI, debit cards, credit cards, and net banking.

5.3 Guest Service Fee

Wayzyy charges a guest service fee on each booking, clearly displayed before you confirm. The service fee is non-refundable except in cases where the host cancels the booking or where Wayzyy determines a full refund is warranted under its policies.

5.4 No Off-Platform Payments

You must not make or accept payments for Wayzyy bookings outside of the Platform. If a host requests direct payment, please report it to us immediately at hello@wayzyy.com.

6. Cancellations and Refunds

Cancellations and refunds are governed by Wayzyy's Cancellation Policy, which forms part of these Terms. The applicable cancellation tier is displayed on each listing page before you book. Please read the Cancellation Policy carefully before confirming your booking.

7. Guest Responsibilities

7.1 Respect the Property

You are responsible for leaving the property in the same condition in which you found it. You must respect the host's house rules, which are displayed on the listing page. Any damage caused by you or your party will be your liability.

7.2 Damage Liability

By completing Aadhaar verification, you acknowledge that your identity is confirmed and that you bear full legal liability for any damage, loss, or harm caused to the property or host during your stay. Hosts may raise a damage claim within 24 hours of your checkout.

7.3 Compliance with Laws

You must comply with all applicable local laws and regulations during your stay, including noise ordinances, occupancy limits, and any government-mandated requirements.

7.4 Prohibited Conduct

As a Guest on the Wayzyy platform, you must not:

• Use the property for any illegal purpose
• Exceed the maximum occupancy stated in the listing
• Sublet or transfer your booking to any other person
• Engage in behaviour that harasses, threatens, or endangers the host or neighbours
• Smoke in non-smoking properties
• Bring pets to properties where pets are not permitted

8. Reviews

After your stay, you may leave a review of the property and host. Reviews must be honest, accurate, and based on your genuine experience. Reviews that are defamatory, false, or violate Wayzyy's Review Policy may be removed. Hosts may also leave reviews of guests, which are visible to future hosts.

9. Disputes

In the event of a dispute between you and a host, you must first attempt to resolve it directly with the host through the Wayzyy messaging system. If unresolved within 24 hours of checkout, either party may raise a dispute with Wayzyy through the Dispute Resolution process. Wayzyy's decision in disputes is final and binding on both parties.

10. Limitation of Liability

Wayzyy is a marketplace platform and is not responsible for the actions, omissions, or conduct of hosts or guests. To the maximum extent permitted by applicable law, Wayzyy's total liability to you for any claim arising from your use of the Platform shall not exceed the total amount paid by you for the booking giving rise to the claim.

11. Termination

Wayzyy reserves the right to suspend or permanently terminate your account at any time if you violate these Terms, engage in fraudulent activity, or cause harm to hosts, other guests, or the Platform. You may close your account at any time by contacting hello@wayzyy.com.

12. Changes to These Terms

Wayzyy may update these Terms from time to time. We will notify you of material changes by email and by displaying a notice on the Platform at least 14 days before the changes take effect. Your continued use of the Platform after the effective date constitutes acceptance of the revised Terms.

13. Governing Law and Grievance Redressal

These Terms are governed by the laws of India. Our Grievance Officer can be reached at:

• Email: hello@wayzyy.com
• Response Time: Within 30 days of receiving a complaint

14. Contact Us

• General support: hello@wayzyy.com
• Website: wayzyy.com